• Do we service your area?
• When can we come to see you?
• How do I book an appointment?
• Do I need to register to open a service call?
• What forms of payment do you accept?
• Do you offer drop off service?
• Do you offer phone support?
• How does Live Online Support service work?
• Can my support representative look through files without my knowledge?
• What are the minimum requirements for my computer and Internet connection?
• Is the plug-in virus free?
• Do you work on Macs?
• Do you offer technology products as well as service?
• How much does it cost?
• So all you do is fix computers right?
• What is your service refund policy?
• What is your merchandise return policy?
• What can I expect from my experience with Capricorn Solutions?

Question: Do we service your area?
Answer: We are currently servicing most San Diego Counties:

Chula Vista, National City, Otay Mesa, Bonita, Coronado, Downtown San Diego, Lemon Grove, Grossmont, La Mesa, El Cajon, Santee, Lakeside, Poway, Miramar, Mira Mesa, Rancho Bernado, Escondido, Rancho Santa Fe, La Costa, San Marcos, Vista, Oceanside, Carlsbad, Encinitas, Del Mar, La Jolla, Pacific Beach, Mission Beach, Ocean Beach, Point Loma, Coronado and Imperial Beach.
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Question: When can we come to see you?
Answer: We can typically provide same to next day service, depending on availability. We offer appointments Monday through Friday from 9:00 am to 5:00 pm. If your appointment is in the latter part of the day, don't worry about us running out the door at 5:00 pm, we won't quit until the job is complete (unless you want us to).

We're extremely convenient. You don't want to crawl under your desk, unplug all those cords, pack up your car, lug that thing into a store, and then try to figure it all out again when you get home, do you? Let us do all the leg work.
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Question: How do I book an appointment?
Answer: Very easy! Please use one of the following methods:

1. Over the phone: Simply call (858) 952-1212 to speak with one of our friendly Customer Response Representatives who will be able to assist you with booking an appointment or answering any questions you may have. We are available Monday - Friday (9:00 am - 5:00 pm) and Saturdays (10:00 am - 4:00 pm).
2. Click here to fill out support ticket with all necessary information. This method is generally used for online support and by our regular customers and requires quick registration.
3. Simply click here to fill out our On-Site Service Request form.

Question: Do I need to register to open a service call?
Answer: Registration is recommended but not required. By filling in some basic information you can track your service calls in one place and it saves you having to re-enter information with each new request. When returning to our site, you login by entering your e-mail address and your password. You can open new service requests, view the status of your existing requests, review detailed history of completed jobs and view Field Service Reports completed by the technician on site. Click here for more information about registration benefits.
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Question: What forms of payment do you accept?
Answer: We accept Visa, MasterCard, Discover, American Express, Bank Cards, PayPal and Bank Transfers.
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Question: Do you offer drop off service?
Answer:  Yes! We specialize in installation, repair, troubleshooting, upgrade, maintenance, full service and support of PC based computers and network solutions for consumers and business customers.

Please call our Customer Service Advisor at (858) 952-1212 to schedule a drop-off appointment for your computer or other equipment repair.

Drop-off location:
9570 Capricorn Way
San Diego, CA 92126
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Question: Do you offer phone support?
Answer: Capricorn Solutions employs a well-rounded and experienced in-house Technical Response Team that is available for phone and online support. Team members can provide consultation and advice as well as state of the art remote support technologies to troubleshoot and repair problems on your PC workstation, server or your network infrustructure¹.

¹In order to provide remote support, you must have an operable PC and high speed internet connection. Additionally, some problems require an onsite visit.
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Question: How does Live Online Support service work?
Answer: Once you connect to the service, you are prompted to download a small plug-in, which allows our support representative to view your desktop and share control of your mouse and keyboard. At any time durin a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.

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Question: Can my support representative look through files without my knowledge?
Answer: Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information.
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Question: What are the minimum requirements for my computer and Internet connection??
Answer: For your support representative to view your desktop, your computer should meet these requirements:

• 28.8Kbps or greater Internet connection (56K recommended)
• Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP
• Internet Explorer 4.0 or later, Netscape Navigator 4.0 or later or Mozilla Firefox 1.0 or later
• Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy.

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Question: Is the plug-in virus free?
Answer: Yes, the plug-in is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.
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Question: Do you work on Macs?
Answer: Yes!
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Question: Do you offer technology products as well as service?
Answer: Our mobile technicians carry a variety of core products to all onsite appointments. If we don't have what you need, we can get you just about anything within a few days. From software, to computers, to gizmos and gadgets, we can get it all!
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Question: How much does it cost?
Answer: Our most popular online support services start at $75.00 per hour with 30 minute minimum. Our in-home and business calls are generally performed at $95.00 per hour rate with 1 hour minimum and 30 minute increments thereafter². We generally do NOT charge for travel time unless prior arrangements are made. Most common issues are resolved within the first hour.

²In rare critical or emergency situations (after-hours), non-industry standard, atypical or custom environments our service rate may be increased to $150.00 / hour with prior arrangements.
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Question:  So all you do is fix computers right?
Answer: Computers and Technology is our passion. Capricorn Solutions performs COMPLETE home technology service. From PC/Mac troubleshooting to cutting edge Home Theater and Video Surveillance systems to sophisticated, secure and monitored Network solutions we can provide all the services you need.

Click here for a list of service types and detailed information.
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Question: What is your service refund policy?
Answer: We enjoy what we do and your complete satisfaction is most important to us! If you’re not satisfied with provided services, we will make every effort to resolve original problem at no additional fees or refund up to 100% of the paid amount within 7 business days from job completion acceptance.
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Question: What is your merchandise return policy?
Answer: If you are not satisfied with a product you purchased from us and you return the product with the original packaging, invoice and all included accessories within 14 days of purchase or invoice date, you may receive a refund as explained below. All returned items are subject to a 15% restocking fee if opened (unless defective).

Additional guideline: Computer software products must be returned unopened.

The cost of the item and the sales tax, if applicable, will be credited to the original payment method when we receive the item.
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Question: What can I expect from my experience with Capricorn Solutions?
Answer: Total Satisfaction. Each and every employee at Capricorn Solutions is highly experienced, exceptionally determined, and extremely friendly.
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Call us today!
(858) 952-1212