 24/7 Priority Support is available at your request Sometimes things break and you need them fixed NOW, even if it is the middle of the night. It can be frustrating, we know! We try to be available to help you get your business running again at these inconvenient times. Capricorn Solutions' professional staff are available 24/7** to provide necessary emergency support and maintenance by following the following structure: Evaluate
Troubleshoot and determine source of the problem. Plan
Propose primary and failover procedures to restore lost functionality. Deploy
Perform necessary recovery procedures to re-deploy failed services. Maintain
Operate and manage your product utilization Support
Get answers to your questions and locate valuable support resources, including product documentation, technical newsgroups, and provide improvement recomendations to prevent future failures. ** On-Site and remote services during off hours is performed at 1.5 times of regular rate **
For more information about our Services and Support, please use Contact us form or call us (858) 952-1212.
San Diego On Site Service Coverage Areas:
Chula Vista, National City, Otay Mesa, Bonita, Coronado, Downtown San Diego, Lemon Grove, Grossmont, La Mesa, El Cajon, Santee, Lakeside, Poway, Miramar, Mira Mesa, Rancho Bernado, Escondido, Rancho Santa Fe, La Costa, San Marcos, Vista, Oceanside, Carlsbad, Encinitas, Del Mar, La Jolla, Pacific Beach, Mission Beach, Ocean Beach, Point Loma, Coronado and Imperial Beach.
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