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Priority 24/7 Availability PDF Print E-mail

24/7 Priority Support is available at your request
24/7 Priority Support is available at your request

Sometimes things break and you need them fixed NOW, even if it is the middle of the night. It can be frustrating, we know! We try to be available to help you get your business running again at these inconvenient times.

Capricorn Solutions' professional staff are available 24/7** to provide necessary emergency support and maintenance by following the following structure:

Evaluate
Troubleshoot and determine source of the problem.

Plan
Propose primary and failover procedures to restore lost functionality.

Deploy
Perform necessary recovery procedures to re-deploy failed services.

Maintain
Operate and manage your product utilization

Support
Get answers to your questions and locate valuable support resources, including product documentation, technical newsgroups, and provide improvement recomendations to prevent future failures.

** On-Site and remote services during off hours is performed at 1.5 times of regular rate **


For more information about our Services and Support, please use Contact us form or call us (858) 952-1212.

San Diego On Site Service Coverage Areas:
Chula Vista, National City, Otay Mesa, Bonita, Coronado, Downtown San Diego, Lemon Grove, Grossmont, La Mesa, El Cajon, Santee, Lakeside, Poway, Miramar, Mira Mesa, Rancho Bernado, Escondido, Rancho Santa Fe, La Costa, San Marcos, Vista, Oceanside, Carlsbad, Encinitas, Del Mar, La Jolla, Pacific Beach, Mission Beach, Ocean Beach, Point Loma, Coronado and Imperial Beach.

 

Repairs and Upgrades

We offer an on-site service for computer support to make it easier and more convenient to you. Whether it is at home or in your small business,  our troubleshooting methods and experienced solutions can solve most computer problems remotely or onsite. If you don't see the ser...
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Network Services

Whether you need assistance with your home, wireless, small business or enterprise networks, we have knowledge, experience, tools and staff to maintain it. Our customized computer network and support services will help you get the most out of your technology by providing expert solu...
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Viruses and Spyware

Spyware and computer viruses are a big problem that nearly all computer users face. The greatest defense against these parasites is awareness. If you visit web sites of questionable integrity or if you download files frivolously, you are taking huge risks. Many viruses these days are programmed wi...
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E-mail Spam Solutions

Do you spend  at least 5 mins every day deleting junk mail from your mailbox? Spam has been an increasing problem for everyone. Small businesses are receiving more spam than any other segment and are more vulnerable to E-mail viruses. May 2004 statistics show that 2 out of eve...
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Preventative Maintenance

Capricorn Solutions is committed to providing the most comprehensive preventative maintenance possible. Proper maintenance ensures that all appropriate hardware devices are free from dust, debris, and other hazardous elements which greatly reduce their life expectancy. We also ensure that your dat...
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Online Data Backup

We are happy to announce Mozy Remote Backup as our primary choice for Professional Online Data Backup Solutions! Data backup is by far one of the most important aspects of ongoing computer maintenance. Data is the lifeline of any company and without a properly c...
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Priority 24/7 Availability

Sometimes things break and you need them fixed NOW, even if it is the middle of the night. It can be frustrating, we know! We try to be available to help you get your business running again at these inconvenient times. Capricorn Solutions' professional staff are available 24/7** to provide n...
Read More ...
Access your PC from Anywhere

Access Your PC from Anywhere - Free Trial plus additional 10% Off!
Testdrive GoToMyPC® for FREE for 30 days!

 

Access your office or home PC from any computer connected to internet. You can even access your PC using Pocket PC, Windows® Mobile or Windows® CE wireless device.

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